Frequently Asked Questions

Q: How do I follow up with my insurance company?
A: If your claim has not been paid and your are receiving dunning notices from us, you should make a follow-up phone call to the insurance company.

Before making the call to the insurance company, have your insurance card handy, date of service, facility name, original amount billed, patient name, and claim number if applicable.

Make sure you understand the exact status of your claim. If paid, ask when and to whom. Note this information and the name and telephone number of the person you spoke to.

If the bill has not been paid find out when the anticipated time frame for payment is, and ask if they have everything they need to process the claims. If the insurance company is requesting additional information to process the claim, please obtain a fax number for the hospital's use.

If the bill has not been paid by the stated time frame, you should follow up with the insurance company again, and if necessary, request to speak to a supervisor.